Veterinary Hospital Animal Clinic International Inc (“we”, “our”, or “the Clinic”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect personal information in accordance with U.S. federal law and the California Consumer Privacy Act (CCPA). It applies to both online and offline interactions with our clinic and services.
1. Who This Policy Applies To
This Policy applies to:
- Visitors to our website animalclinichospital.com
- Clients of our veterinary services
- Individuals interacting with us via phone, SMS, email, online forms, or chat
- California residents (with specific rights under the CCPA)
By using our services or website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect the following categories of personal information:
a. Technical & Usage Information (automatically collected)
- IP address
- Browser type and settings
- Language, time zone, device type
- Pages visited, referring sites, access times
- Cookies, web beacons, and similar technologies
b. Voluntarily Provided Information
- Full name
- Phone number
- Email address
- Your message, inquiry, or feedback via our forms or chat
- Pet information relevant to veterinary care
c. Payment or Transaction Data
- Payment method (processed securely via third-party payment services)
d. SMS/Text Messaging Information
- Mobile phone number (with explicit consent)
- Communication preferences and opt-in status for SMS notifications
3. How We Use Your Information
We use the information collected to:
- Contact you regarding appointments, services, or feedback
- Send SMS/text notifications (appointment reminders, care instructions, promotional updates) with explicit consent
- Provide medical care and maintain veterinary records
- Improve website performance and services
- Send updates, promotions, or educational resources
- Maintain compliance with federal/state laws
We do not sell personal information.
4. Use of Cookies and Tracking
We use cookies to improve website functionality and understand user behavior. You can disable cookies in your browser settings; however, some website features may be affected.
5. Disclosure of Information
We may share your personal data with:
- Service providers (CRM, hosting, email/SMS platforms)
- Veterinary labs or specialists (with your consent)
- Law enforcement or regulators (if required by law)
We do not sell or share SMS opt-in information with third parties or affiliates.
All third parties are bound by confidentiality and data protection agreements.
6. Data Security
We implement administrative, technical, and physical safeguards, including:
- Secure servers
- Role-based access control
- Staff privacy training
- Data encryption where applicable
No method of internet transmission is fully secure, and we cannot guarantee absolute security.
7. Your Rights (U.S. & California Residents)
Under federal law:
- Right to access your personal data
- Right to correct inaccurate data
- Right to withdraw consent to contact
Under California law (CCPA):
- Right to know categories of personal info collected and purposes
- Right to access a copy of your data
- Right to delete your personal information
- Right to opt-out of data sales (we do not sell your data)
- Right to non-discrimination for exercising privacy rights
To exercise your rights, contact us:
- Email: animalclinichospital.info@gmail.com
- Phone: +1 (747) 217-4006
We will respond within 45 days, as required by law.
8. Children’s Privacy
Our services are not directed to individuals under 13. We do not knowingly collect data from children without verifiable parental consent.
9. Data Retention
We retain information only as long as needed to:
- Provide services
- Maintain veterinary records (legal/regulatory compliance)
- Comply with applicable laws
10. SMS Messaging Terms & Conditions
By opting into SMS via verbal consent or website form, you agree to receive SMS messages from Veterinary Hospital Animal Clinic International, including appointment reminders, care instructions, and promotional updates. Messaging frequency varies. Message and data rates may apply.
- Opt-in: Reply START
- Opt-out: Reply STOP
- Help: Reply HELP or visit animalclinichospital.com
Sample SMS messages:
- “Animal Clinic: Reminder! Your appointment is on [date/time]. Reply STOP to opt-out.”
- “Animal Clinic: Your pet's vaccination is due soon. Schedule now! Reply STOP to opt-out.”
- “Animal Clinic: Special offer on grooming services this month. Visit: https://animalclinichospital.com/. Reply STOP to opt-out.”
SMS consent is explicitly collected via verbal confirmation or our website form, which clearly links to this Privacy Policy. SMS opt-in information is never shared with third parties or affiliates.
11. Policy Updates
We may update this Privacy Policy occasionally. Revisions will be posted with an updated “Effective Date.”
12. Contact Us
For privacy inquiries, requests, or complaints, contact:
Veterinary Hospital Animal Clinic International Inc
14006 Ventura Blvd, Sherman Oaks, CA 91423